Published on 25th June 2020.
For purposes of the applicable Data Protection Laws, Twig Pea is the “data controller”. This means that Twig Pea determines the purposes for which, and the manner in which, your data is processed.
Who are we?
We are Twig Pea, registered at 8 Lorland Road, Stockport, Cheshire, SK3 0JJ.
We may collect the following data, which includes personal data, from you:
Contact Information, such as email addresses and telephone numbers;
Demographic information, such as postcode, preferences and interests;
IP address (automatically collected);
Web browser type and version (automatically collected);
Operating system (automatically collected);
How we collect your data
We collect your data in the following ways:
Data is given to us by you;
Data is received from other sources; and
Data is collected automatically.
Data that is given to us by you
Twig Pea will collect your data in a number of ways, for example:
When you contact us through the website, by telephone, post, e-mail or through any other means;
When you enter a competition or promotion through a social media channel;
When you make payments to us, through this website or otherwise;
When you elect to receive marketing communications from us;
When you use our services;
Data that is received from third parties
Twig Pea will receive Data about you from the following third parties:
Data that is collected automatically
To the extent that you access the website, we will collect your data automatically, for example:
We automatically collect some information about your visit to the website. This information helps us to make improvements to the website content and navigation, and includes your IP address, the date, times and frequency with which you access the website and the way you use and interact with its content.
We will collect your data automatically via cookies, in line with the cookie settings on your browser.
Our use of your data
Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically, data may be used by us for the following reasons:
Internal record keeping;
Improvement of our products / services;
We may use your data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
Who we share your data with
We may share your data with the following groups of people for the following reasons:
Third party service providers who provide services to us which require the processing of personal data – to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly;
Third party payment providers who process payments made over the website – to enable third party payment providers to process user payments and refunds and deliver your parcel to you;
Keeping your data secure
We will use technical and organisational measures to safeguard your data, for example:
Access to your account is controlled by a password and a user name that is unique to you.
We store your data on secure servers.
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via this e-mail address:
Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.
You have the following rights in relation to your data:
Right to request - the right to request a copy of the information that we hold about you.
Right to correct – the right to have your data rectified if it is inaccurate or incomplete.
Right to erase – the right to request that we delete or remove your data from our systems.
Right to restrict our use of your data – the right to “block” us from using your data or limit the way in which we can use it.
Right to data portability – the right to request that we move, copy or transfer your data.
Right to object – the right to object to our use of your data including where we use it for our legitimate interests.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via this e-mail address: .
If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at
It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.
Links to other websites
All cookies used by this website are used in accordance with current UK and EU Cookie Law.
Before the website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling Twig Pea to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of the website may not function fully or as intended.
This Website may place the following cookies:
Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical / performance cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete cookies at any time; however you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.